Name: Francis Retail
Address: 13544 Imperial Highway, Ste B, Santa Fe Springs, CA, 90670, US
Telephone: (562) 568-8883
Rating: 5.0

Question 1

Do you sell rugs to businesses or bulk buyers in La Canada Flintridge?

Accepted Answer

Yes. We sell to La Canada Flintridge businesses, property managers, Airbnb hosts, and bulk buyers regularly. For multi-unit rugs orders (furnishing an entire apartment building or office), call (562) 568-8883 — we can often pull from inventory and offer volume pricing.

Question 2

How much cheaper is your rugs compared to retail?

Accepted Answer

Customers typically save 40-80% versus retail stores. A area rugs that lists for $1,500 at Costco might be $450-$600 here. Same product, same brand, dramatically different price — because we bought it through liquidation after the retailer was done with it.

Question 3

Does rugs come with a warranty?

Accepted Answer

Manufacturer warranties usually do NOT transfer on liquidation rugs — check the listing for your specific unit. What we do cover: any undisclosed damage or defects reported within 48 hours of delivery — email returns@francisretail.com with photos, and we resolve it at our election (replacement parts, repair, a replacement unit, partial credit, or a return with refund) at no cost to you.

Question 4

How does your reservation deposit system work for rugs?

Accepted Answer

Our reservation system lets you put down a small deposit (typically 10-20%) to hold rugs for 24 hours. La Canada Flintridge customers use it to lock a piece while they arrange transport or finalize a decision. The deposit is applied in full toward the purchase price when you complete the order; if you cancel, it's refunded less our actual, documented costs — or, at your option, issued in full as store credit.

Question 5

What's your return policy on rugs?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on rugs — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 6

Do you also deliver rugs to areas near La Canada Flintridge?

Accepted Answer

Yes. Once the truck is headed to La Canada Flintridge at 25 miles out, it's trivial to swing by Pasadena, Altadena, and Glendale on the same route. Our crew regularly covers that whole corridor. Same-day drop-offs to neighboring addresses happen all the time — just mention the second stop when booking.

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