Returning a Local Delivery Order
We brought it to you. We can come get it back — same 2-man crew, scheduled pickup, priced like outbound delivery. Or drop it off at our warehouse for free.
If something arrives damaged
Inspect your items at delivery and point out any visible damage or shortage to the crew — it speeds resolution and makes for great evidence, but it is not a deadline. Your 48-hour window applies either way: email photos + your order number to [email protected] within 48 hours of delivery.
Damage on arrival or an undisclosed defect, reported in time, is resolved at no cost to you. We choose the remedy — replacement parts → repair → replacement unit → partial refund or store credit → return with refund — taking the first that reasonably resolves the problem. If our fix doesn't resolve it within 30 days, you get a refund. No restocking fee and no re-pickup fee ever apply to a damage or defect claim.
How it works
- 1
Email us with your order number
Send a note to [email protected] with your order number, zip code, and a couple photos of the item showing current condition. We'll confirm the re-pickup fee and schedule a window.
- 2
Crew picks it up at your address
2-man crew, same service level as outbound. Usually 3-7 days out depending on route density. Put the item somewhere accessible — curb, garage, doorway.
- 3
We inspect at the warehouse, then refund
Grading happens when it's back at Santa Fe Springs. We email you the condition grade and exact deductions (restocking + re-pickup fee) before processing the refund to your original payment method.
Want to skip the re-pickup fee?
Drop the item off at our Santa Fe Springs warehouse during business hours and the re-pickup fee is $0. Only the restocking fee applies. Read the warehouse-pickup return flow →
Example refund math
A $1,200 sectional delivered to Long Beach, returned in unopened original packaging (15% restocking), picked up by our crew at the minimum re-pickup fee:
| Original order | $1,200 |
| Less restocking (15%) | –$180 |
| Less re-pickup fee | –$59 |
| Net refund | $961 |
What's eligible
- · Brand New
- · Open Box New
- · Open Box Like New
- · Open Box Good
- · Refurbished Like New — Damage & Defect Resolution only
- · Refurbished Good — Damage & Defect Resolution only
- · As Is For Parts — final sale, sold with all faults
Defect-only grades are still covered by our Damage & Defect Resolution process: report within 48 hours and we make it right at no cost — we choose the fix.
FAQ
What if I notice damage after the crew already left?
You're fine. Pointing out damage or a shortage to the crew at delivery helps — it's useful evidence and speeds things up — but it is not a deadline. You have 48 hours from delivery to email photos and your order number to [email protected]. We make it right at no cost to you: we choose the fix (replacement parts, repair, replacement unit, partial refund or store credit, return with refund), taking the first that reasonably resolves the problem, and if our fix doesn't resolve it within 30 days you get a refund.
Can I drop the item off at your warehouse instead of paying for pickup?
Yes. If you can get it back to Santa Fe Springs yourself, the return cost is $0. See the warehouse-pickup returns page for details. The $59-150 fee only applies if you want us to come pick it up.
How is the re-pickup fee calculated?
Same pricing engine as our outbound local delivery — distance-based, $59 minimum, plus $25/floor for stairs or elevator access. Email [email protected] with your order number for an exact quote before scheduling.
When do you schedule the pickup?
Next available crew window after you email or call. Typically 3-7 days out depending on route density in your area. We route return pickups on the same trucks as outbound deliveries, so we batch them against nearby customer addresses.
What if the item is heavy or I don't have help disassembling it?
Our crew brings it out to the truck — that's included. If we assembled it originally (i.e. delivery + installation), see the delivery + install returns page — there's a different flow because we don't disassemble.
What's the cutoff for a change-of-mind return?
7 days from the delivery date. After that, no change-of-mind returns — damage on arrival and undisclosed defects are handled separately under our 48-hour Damage & Defect Resolution process.
Ready to schedule a return?
Email us with your order number and zip code for an exact re-pickup quote. Most returns scheduled within a week.