Returning a Pickup Order
The easiest return path we offer. You drove here to pick it up — you can drive it back. No return shipping cost, no scheduling a freight carrier, no paperwork dance.
How it works
- 1
Email us or just show up
Email [email protected] with your order number so we know you're coming, or just walk in during business hours with the item and your receipt.
- 2
We inspect the item with you present
We grade the return condition on the spot — unopened, opened unused, minor use, or heavy use — and tell you the exact restocking fee before we touch the refund.
- 3
Refund to original payment method
Less the restocking fee, itemized in writing before we process it. Typically posts within 5-10 business days depending on your bank.
Restocking fee
Set by the condition you return the item in, relative to what we sold it as.
| Returned condition | Restocking fee |
|---|---|
| Unopened, original packaging, item unused | 15% |
| Opened but unused, all parts present | 20% |
| Minor use, all parts, no damage | 25% |
| Heavy use or partial damage | 30% |
What's eligible
- · Brand New
- · Open Box New
- · Open Box Like New
- · Open Box Good
- · Refurbished Like New — Damage & Defect Resolution only
- · Refurbished Good — Damage & Defect Resolution only
- · As Is For Parts — final sale, sold with all faults
Defect-only grades are still covered by our Damage & Defect Resolution process: report within 48 hours of pickup and we make it right at no cost — we choose the fix.
FAQ
Do I need an appointment to return a pickup order?
No appointment — but change-of-mind returns need our authorization, so email [email protected] with your order number first (that's also what locks your eligibility inside the 7-day window). Then come during business hours — Mon - Fri: 9AM - 5PM, Saturday: 10AM - 4PM — with the item and your order number or receipt. If you walk in without emailing, we can usually confirm eligibility on the spot. We inspect the condition with you present and put the exact restocking fee in writing before we process the refund.
What's the restocking fee on a warehouse-pickup return?
15-30% based on what condition the item comes back in. Unopened original packaging is 15%. Opened but unused is 20%. Minor use is 25%. Heavy use or partial damage is 30%. The grade we can resell it as determines the fee.
Can I return a refurbished item?
Refurbished items (Like New or Good) are not eligible for change-of-mind returns — they're sold at clearance pricing that already reflects the condition. If yours has damage or a defect we didn't disclose, report it within 48 hours of pickup and our Damage & Defect Resolution process applies: we make it right at no cost, and we choose the fix (replacement parts, repair, replacement unit, partial refund or store credit, return with refund).
What if I can't get to the warehouse?
If you picked up in person but can't drive it back, we can arrange a pickup through our local delivery crew at our standard re-pickup fee ($59-150 priced by distance). Email [email protected] with your order number and zip code for a quote.
Ready to return a pickup order?
Email us first so we have your order pulled up when you arrive. Or just walk in — we're around.