Name: Francis Retail
Address: 13544 Imperial Highway, Ste B, Santa Fe Springs, CA, 90670, US
Telephone: (562) 568-8883
Rating: 5.0

Question 1

What's the best time to drive from Calimesa to pick up lighting?

Accepted Answer

Our warehouse is off the 5 freeway near the 605 interchange — one of the easiest freeway junctions in LA. From Calimesa, allow about 58 minutes in normal traffic. Early morning (before 8AM) or mid-afternoon (between 1-3PM) are the fastest windows. Avoid the 5PM rush if you're hauling lighting back yourself.

Question 2

Can your crew haul away old lighting when they deliver to Calimesa?

Accepted Answer

We can arrange a pickup of unwanted lighting as part of a Calimesa delivery run, on a case-by-case basis — it depends on route, crew schedule, and item size. Call (562) 568-8883 with details. Note: we can't take back items we didn't sell you unless they're part of a specific trade arrangement.

Question 3

Can you hold a piece of lighting for me until I get to the warehouse from Calimesa?

Accepted Answer

Yes. We can hold a piece of lighting with a deposit — a reservation-style hold for up to 24 hours while you arrange transport from Calimesa or inspect in person. The deposit is applied in full toward the purchase price; if you cancel, it's refunded less our actual, documented costs (or taken in full as store credit, your option). Without a deposit, we can't lock inventory; liquidation stock moves too fast.

Question 4

How does your reservation deposit system work for lighting?

Accepted Answer

Our reservation system lets you put down a small deposit (typically 10-20%) to hold lighting for 24 hours. Calimesa customers use it to lock a piece while they arrange transport or finalize a decision. The deposit is applied in full toward the purchase price when you complete the order; if you cancel, it's refunded less our actual, documented costs — or, at your option, issued in full as store credit.

Question 5

What bulb types do your fixtures use?

Accepted Answer

It varies by fixture. Pendants and chandeliers typically use E26 or E12 sockets that take LED, halogen, or incandescent. Integrated-LED flush mounts and pendants come with the LED built in — no bulb to replace. For Calimesa homes trying to cut utility bills, integrated LED is the cheaper long-term play.

Question 6

What's your return policy on lighting?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on lighting — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

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