Question 1

Is there enough parking at the warehouse to pick up rugs?

Accepted Answer

Yes. We have a large lot at 13544 Imperial Highway with room for pickup trucks, SUVs, and rental trucks. The loading area is around the back of the building. Pull up, let our team know which rugs order you're picking up, and we'll help you load it safely.

Question 2

How does your reservation deposit system work for rugs?

Accepted Answer

Put down 10-20% to reserve a rugs piece for 24 hours through our reservation system. For Yorba Linda buyers who need to drive in or arrange transport, it's the safe way to guarantee the piece. The deposit is applied in full to the final purchase total; cancellations are refunded less our actual, documented costs (or taken as store credit in full).

Question 3

Does rugs come with a warranty?

Accepted Answer

Manufacturer warranties usually do NOT transfer on liquidation rugs — check the listing for your specific unit. What we do cover: any undisclosed damage or defects reported within 48 hours of delivery — email returns@francisretail.com with photos, and we resolve it at our election (replacement parts, repair, a replacement unit, partial credit, or a return with refund) at no cost to you.

Question 4

Is your rugs cheaper than buying on Amazon?

Accepted Answer

Often cheaper than Amazon. Our rugs prices typically land 30-60% below Amazon's current listing for the same item. That's because Amazon keeps prices up to their margin targets; we buy from Amazon's liquidation channel and price for throughput. Yorba Linda customers who cross-check see the math.

Question 5

What's the sales tax on rugs delivered to Yorba Linda?

Accepted Answer

California sales tax applies. The exact rate depends on the delivery address — for Yorba Linda in Orange County, that's your local rate (usually 7.75-10.5%). For warehouse pickup at Santa Fe Springs, the rate is 10.75%. We pull live rates from the CDTFA API, so what you see at checkout matches what Yorba Linda sales tax actually is.

Question 6

What's your return policy on rugs?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on rugs — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

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