Name: Francis Retail
Address: 13544 Imperial Highway, Ste B, Santa Fe Springs, CA, 90670, US
Telephone: (562) 568-8883
Rating: 5.0

Question 1

How much cheaper is your open box compared to retail?

Accepted Answer

Our open box prices run 40-80% below retail. A piece that's $2,000 at a furniture store or a Costco warehouse might be $500-$800 here. The difference is the sales channel — we buy from retailer liquidation, not from wholesale or showroom floor, so our cost basis is much lower. Eastvale customers consistently report those exact savings.

Question 2

Does open box come with a warranty?

Accepted Answer

Manufacturer warranties usually do NOT transfer on liquidation open box — check the listing for your specific unit. What we do cover: any undisclosed damage or defects reported within 48 hours of delivery — email returns@francisretail.com with photos, and we resolve it at our election (replacement parts, repair, a replacement unit, partial credit, or a return with refund) at no cost to you.

Question 3

Can I order open box over the phone for Eastvale delivery?

Accepted Answer

Yes. Call (562) 568-8883 during business hours and our team can take the order over the phone — useful if you want to ask questions about a specific piece of open box before committing. We'll take payment by card and schedule Eastvale delivery on the same call.

Question 4

What's the sales tax on open box delivered to Eastvale?

Accepted Answer

California sales tax applies. The exact rate depends on the delivery address — for Eastvale in Riverside County, that's your local rate (usually 7.75-10.5%). For warehouse pickup at Santa Fe Springs, the rate is 10.75%. We pull live rates from the CDTFA API, so what you see at checkout matches what Eastvale sales tax actually is.

Question 5

What's your return policy on open box?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on open box — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 6

Do you install open box at my Eastvale address?

Accepted Answer

Yes. For open box that needs assembly — bed frames, dining tables, gazebos, sheds, patio sets — we offer a Delivery + Installation option at checkout. Our 2-person crew delivers the piece to your Eastvale address and assembles it in place. Price depends on complexity; the quote is shown at checkout.

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Why Buy Liquidation Open Box?

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Helpful Guides

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