Name: Francis Retail
Address: 13544 Imperial Highway, Ste B, Santa Fe Springs, CA, 90670, US
Telephone: (562) 568-8883
Rating: 5.0

Question 1

What brands of office do you carry?

Accepted Answer

Every piece of office comes from a name-brand manufacturer supplying Costco, Amazon, Wayfair, or similar. We don't sell private-label knockoffs. The sticker on the box is the same one you'd find if you drove to a Costco warehouse — we just cut out the retailer margin.

Question 2

Can I order office over the phone for La Mirada delivery?

Accepted Answer

Yes. Call (562) 568-8883 during business hours and our team can take the order over the phone — useful if you want to ask questions about a specific piece of office before committing. We'll take payment by card and schedule La Mirada delivery on the same call.

Question 3

Do you offer financing on office?

Accepted Answer

We offer three buy-now-pay-later options: Afterpay (4 payments, no interest), Klarna (flexible installments), and Affirm (3, 6, or 12 month plans for bigger office orders). Apply at checkout, get an instant decision, and walk the office out the same day. All three work for both online orders and warehouse walk-ins.

Question 4

How does your reservation deposit system work for office?

Accepted Answer

Our reservation system lets you put down a small deposit (typically 10-20%) to hold office for 24 hours. La Mirada customers use it to lock a piece while they arrange transport or finalize a decision. The deposit is applied in full toward the purchase price when you complete the order; if you cancel, it's refunded less our actual, documented costs — or, at your option, issued in full as store credit.

Question 5

What's your return policy on office?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on office — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 6

Do you carry filing cabinets and bookshelves?

Accepted Answer

Filing cabinets are a core category — 2-drawer and 4-drawer lateral/vertical metal models mostly. Bookshelves range from 3-shelf to 7-shelf units in both wood and industrial metal. La Mirada customers furnishing a full home office often buy desk + chair + filing + bookshelf together for a cost-effective delivery run.

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