Question 1

Can I inspect office in person before buying?

Accepted Answer

We actively encourage in-person inspection before you commit. Walk in anytime Mon-Fri 9-5 or Saturday 10-4, or book a scheduled inspection slot through the website. No deposit required. For Aliso Viejo shoppers that's a 40-minute drive, and it's worth it for a big-ticket office desks.

Question 2

How does your reservation deposit system work for office?

Accepted Answer

Deposits are 10-20% of the purchase price and hold the office for 24 hours. Good for Aliso Viejo buyers who need time to arrange a truck rental or get spousal buy-in. The deposit is applied in full toward your purchase when you finalize; if you cancel, it's refunded less our actual, documented costs, with a full store-credit option.

Question 3

Is your office furniture commercial-grade or for home offices?

Accepted Answer

Both. Some of our stock is commercial-grade (rated for daily 8+ hour use in a corporate environment); some is consumer-grade. Liquidation truckloads from office-furniture retailers like Steelcase, Herman Miller seconds, and HON are commercial. Truckloads from Costco or Amazon tend to be consumer. Aliso Viejo home offices often don't need commercial-grade — consumer does fine for 8 hours daily.

Question 4

How often do you get new office in?

Accepted Answer

New truckloads arrive weekly, sometimes twice a week. Our office inventory changes fast — a piece that's in stock today may be gone in a week. If you see something on the site you want and you're in Aliso Viejo, don't wait. You can also save it to a wishlist to get notified if a similar piece comes in.

Question 5

What's your return policy on office?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on office — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 6

What do the condition grades mean for office?

Accepted Answer

We grade on a clear scale: Brand New, New – Damaged Box, In Box Like New, Open Box (New / Like New / Good / Fair), Refurbished, Used, and As-Is / For Parts. Most office in our warehouse falls into an Open Box tier — basically new with imperfect packaging or a small cosmetic issue. We photograph every flaw so you see what you're getting before you pay.

Discount Office Furniture in Aliso Viejo, CA

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Open Box vs New vs Refurbished

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