Question 1

What's your return policy on lighting?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on lighting — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 2

Can I inspect lighting in person before buying?

Accepted Answer

We actively encourage in-person inspection before you commit. Walk in anytime Mon-Fri 9-5 or Saturday 10-4, or book a scheduled inspection slot through the website. No deposit required. For Gardena shoppers that's a 32-minute drive, and it's worth it for a big-ticket chandeliers.

Question 3

Does lighting come with a warranty?

Accepted Answer

Manufacturer warranties usually do NOT transfer on liquidation lighting — check the listing for your specific unit. What we do cover: any undisclosed damage or defects reported within 48 hours of delivery — email returns@francisretail.com with photos, and we resolve it at our election (replacement parts, repair, a replacement unit, partial credit, or a return with refund) at no cost to you.

Question 4

Can you hold a piece of lighting for me until I get to the warehouse from Gardena?

Accepted Answer

Yes. We can hold a piece of lighting with a deposit — a reservation-style hold for up to 24 hours while you arrange transport from Gardena or inspect in person. The deposit is applied in full toward the purchase price; if you cancel, it's refunded less our actual, documented costs (or taken in full as store credit, your option). Without a deposit, we can't lock inventory; liquidation stock moves too fast.

Question 5

Do you also deliver lighting to areas near Gardena?

Accepted Answer

Yes. Once the truck is headed to Gardena at 19 miles out, it's trivial to swing by Torrance, Carson, and Hawthorne on the same route. Our crew regularly covers that whole corridor. Same-day drop-offs to neighboring addresses happen all the time — just mention the second stop when booking.

Question 6

Can I get more photos of the lighting before ordering?

Accepted Answer

We photograph each piece from multiple angles before listing. Listings typically have 6-15 photos covering structure, fabric close-ups, corners, and any flaws. If a Gardena customer needs more — a specific corner, a seam, a cushion underside — we'll take extras on request.

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