Name: Francis Retail
Address: 13544 Imperial Highway, Ste B, Santa Fe Springs, CA, 90670, US
Telephone: (562) 568-8883
Rating: 5.0

Question 1

How much does delivery to Mission Viejo cost?

Accepted Answer

The $59 minimum covers most Mission Viejo deliveries at 33 miles. Larger or heavier appliances increases the fee because it takes longer to load and unload. Stairs add $25 per flight; elevator is a flat $25. The final number is quoted at checkout before you commit.

Question 2

What exactly is "open box"?

Accepted Answer

Open-box means the original box was opened by someone — usually a retail customer who returned the item, or a warehouse worker who damaged the packaging. The product inside is typically brand-new or lightly-handled. Retailers can't resell it as "new," so they liquidate it. We buy those truckloads and pass the discount to Mission Viejo shoppers.

Question 3

Does appliances come with a warranty?

Accepted Answer

Manufacturer warranties usually do NOT transfer on liquidation appliances — check the listing for your specific unit. What we do cover: any undisclosed damage or defects reported within 48 hours of delivery — email returns@francisretail.com with photos, and we resolve it at our election (replacement parts, repair, a replacement unit, partial credit, or a return with refund) at no cost to you.

Question 4

Do you sell appliances to businesses or bulk buyers in Mission Viejo?

Accepted Answer

Definitely. We sell to hotels, Airbnb hosts, property managers, staging companies, and contractors in Mission Viejo all the time. Volume pricing on bulk appliances orders is available — call (562) 568-8883 to discuss quantity and delivery logistics.

Question 5

What's your return policy on appliances?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on appliances — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 6

Do your kitchen appliances come with manufacturer warranties?

Accepted Answer

Manufacturer warranties usually do NOT transfer — check each listing. Brand-new sealed appliances may still qualify for the original manufacturer warranty when you register as a normal buyer. Open-box and graded appliances ship without manufacturer warranty, but we stand behind condition descriptions with a 48-hour damage/defect window (email photos to returns@francisretail.com and our team chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you). Mission Viejo customers should check each listing for current warranty status.

Open Box Kitchen Appliances in Mission Viejo, CA

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