Name: Francis Retail
Address: 13544 Imperial Highway, Ste B, Santa Fe Springs, CA, 90670, US
Telephone: (562) 568-8883
Rating: 5.0

Question 1

Do you do bedroom pickup or delivery on weekends?

Accepted Answer

Saturdays: warehouse open 10AM-4PM, limited delivery slots. Sundays: closed. For Calabasas weekend delivery, book early in the week — Saturday fills up fast, especially during spring and summer when patio and outdoor bedroom moves hardest.

Question 2

Is Francis Retail a legitimate place to buy bedroom?

Accepted Answer

Yes. Francis Retail LLC is a registered California business at 13544 Imperial Highway, Ste B, Santa Fe Springs. We have 50+ five-star Google reviews, a physical warehouse you can visit, and a real phone number answered by real people: (562) 568-8883. Calabasas customers walk in daily to verify for themselves before buying bedroom online.

Question 3

What's the best time to drive from Calabasas to pick up bedroom?

Accepted Answer

We're just off the 5 freeway at the Telegraph exit. For Calabasas customers, that's about 45 minutes door-to-door in light traffic. Pickups after 3PM tend to hit commuter traffic on the way home, so mornings and Saturday are best if you're hauling bedroom yourself.

Question 4

What's your return policy on bedroom?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on bedroom — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 5

I'm near The Commons at Calabasas — how far is your bedroom warehouse?

Accepted Answer

Our warehouse is about 45 minutes from The Commons at Calabasas. If you're familiar with that area of Calabasas, it's a straight shot to 13544 Imperial Highway in Santa Fe Springs. A lot of Calabasas customers will run errands near The Commons at Calabasas and swing by the warehouse on the same trip to load up on bedroom.

Question 6

Does bedroom come with a warranty?

Accepted Answer

Manufacturer warranties usually do NOT transfer on liquidation bedroom — check the listing for your specific unit. What we do cover: any undisclosed damage or defects reported within 48 hours of delivery — email returns@francisretail.com with photos, and we resolve it at our election (replacement parts, repair, a replacement unit, partial credit, or a return with refund) at no cost to you.

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